How do I return a defective product?
Just email us at email@example.com. We stand behind every bottle we sell, and we know that sometimes you can get a bad bottle (just like with a dozen eggs or a dozen oysters, right?). If you feel you have a bad bottle, please let us know via email, and we'll take care of it for you.
Can I use a faster shipping method?
Yes. We offer Overnight and 2 Day Air at reduced costs to most states. Wine is heavy and the cost to ship faster is expensive, but as always, we will quote you the lowest price we can.
Do you insure your shipments?
You are automatically opted into shipping insurance at checkout. It is 1% of the subtotal, and will cover you in case of loss or damage in transit. If you do not want this protection, you may deselect the 'Shipping Insurance?' box at checkout.
What if the shipment is lost or damaged?
Email us at firstname.lastname@example.org We always recommend adding shipping insurance when placing a new order. If shipping insurance was added to your order and the package has been lost or damaged, you are fully covered. We can issue a credit card refund or a store credit for the purchase. Alternatively, if the wine is still available, we would be happy to send a replacement package.
Without shipping insurance, we can only reimburse you through a store credit.
Updated on December 23rd, 2019